This cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy: Cancellations will only be considered if the request is made, 10days of placing the order. However, cancellation request may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform, and they have initiated the process of shipping them, or the product is out for delivery. In such an even, you may choose to reject the product at the doorstep. chennaicarts.com does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that quality of the product delivered is not chennaicarts.in case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant, listed on the Platform, has checked and determined the same at its own end. This should be reported within 7 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2days of receiving the product. The customer service team after looking into your complaint will take an appropriate 48hr case of complaints regarding the products that come with a warranty from the manufacturers. Please refer the issue to chennaicarts.com in case of any refunds approved by chennaicarts.com. It will take chennaicarts.com for the refund to be processed for you.

Refund will be processed within 10 to 15 working days to the costumers bank account